Judging your clients and customers

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Slide Judging your clients and customers Nov 20, 2020 | 2 min read

Nobody should feel comfortable about making judgments on others but if you want an efficient operation that avoids headaches that are disproportionate to the rewards, there can come a time when some clients may have to be gently and diplomatically jettisoned. You’ll find that 20% of your customers take up 80% of your time but within this cohort there will be a really small hard core that make your life a misery. Be careful how you get rid of them as you don’t want bad publicity or poor feedback ratings.

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